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- 英語(23)
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- 資料類型
- 電子書(23)
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- 主題
- BUSINESS & ECONOMICS(20)
- Customer services.(18)
- Management.(13)
- Industrial Management.(12)
- Management Science.(12)
- Organizational Behavior.(12)
- Customer services(9)
- Service à la clientèle.(7)
- Consumer satisfaction.(6)
- Consumer satisfaction(4)
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15 0 0 0 0
Innovation in the service economy :the new wealth of nations
- 作者: Gallouj, Faïz.
- 出版: Cheltenham, U.K. ;Northampton, Mass. : Edward Elgar Pub. ©2002.
- 資料類型: 電子書
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11 0 0 0 0
CRM in financial services :a practical guide to making customer relationship management work
- 作者: Foss, Bryan.
- 出版: London ;Milford, CT : Kogan Page 2002.
- 資料類型: 電子書
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5 0 0 0 0
Relationship marketing in professional services :a study of agency-client dynamics in the advertising sector
- 作者: Halinen, Aino,
- 出版: London ;New York : Routledge 2002.
- 資料類型: 電子書
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9 0 0 0 0
Secret service :hidden systems that deliver unforgettable customer service
- 作者: DiJulius, John R.,
- 出版:
- 資料類型: 電子書
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7 0 0 0 0
Strategic customer planning :how to develop and implement a strategic account plan
- 作者: Melkman, Alan.
- 出版: London : Thorogood ©2001.
- 資料類型: 電子書
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7 0 0 0 0
Special issue on service excellence
- 作者: Lewis, Barbara.
- 出版: [Bradford, West Yorkshire] : Emerald 2002.
- 資料類型: 電子書
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10 0 0 0 0
Service magic :the art of amazing your customers
- 作者: Zemke, Ron.
- 出版: [Chicago] : Dearborn Trade Pub. ©2003.
- 資料類型: 電子書
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2 0 0 0 0
Customers :arriving with a history, leaving with an experience! how to build your sales, service or help desk call center to please customers
- 作者: Waite, Andrew J.
- 出版: New York : Flatiron Pub. ©1996.
- 資料類型: 電子書
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3 0 0 0 0
Just say yes! :extreme customer service-- How to give it! How to get it!
- 作者: Nulman, Philip R.,
- 出版: Franklin Lakes, NJ : Career Press 2000.
- 資料類型: 電子書
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6 0 0 0 0
Key account management in financial services :tools and techniques for building strong relationships with major clients
- 作者: Cheverton, Peter.
- 出版: London ;Sterling, Va. : Kogan Page 2004, ©2005.
- 資料類型: 電子書